College-Wide Applications (Enterprise Systems)

Support for SOS, Banner, Workflow, Argos, BDMS, MySanJac GPS, Destiny One, Online Forms, etc.

Services (16)

Argos Access Request

New, modification, or removal of access to an existing Argos report/dashboard.

Argos Report Development

Creation, modification, or removal of a report or dashboard in Argos.

Banner Access Issues

Support with Banner user access issues.

Banner Access Request

Request for Banner Access

Banner Business Analyst Support

Request for Business Analyst to assist in documenting current process, gathering requirements, etc.

Banner Module Support

Issues with Banner processes to include Banner Student, Finance, Financial Aid, Human Resources or Payroll modules.

Banner Printing Issues

Report issues with printing Banner documents such as schedules, fee bills, and other items.

CRM Support

CRM Salesforce, Target X, Microsoft Dynamics request and support.

DegreeWorks (My SanJac GPS)

Issues with DegreeWorks (My SanJac GPS) Degree Evaluation college's academic advising and degree tools.

Imaging Support

BDMS, ApplicationXtender, WebXtender, Preceptive issues and support.

Online Forms Request

Turn any paper-based form into an electronic form. Request for access, creation, or modification to an online form.

Report an Issue with an Online Form (Dynamic Forms)

Users experiencing issues with logging in or trying to fill out an online form.

Report an Issue with Chatbot (Ask Jac)

Any problems, issues, or trouble experienced when using our Chatbot.

Request a Report

Request a report creation, data pull, and archive reporting.

SanJac.edu Changes/Issues, Graphic Design request & Campaign requests

Information on how to find support for issues or change requests on the college webpage and other Marketing services.

TouchNet (Student Payment Processing)

Issues processing student payments with TouchNet.