Report a Software/Hardware Issue Student & Public Request

Enter a short, descriptive title that summarizes the issue.

What category best describes your role at San Jacinto College?

Enter your G Number (i.e., your Student or Employee San Jacinto College-issued ID number). If you do not have a G Number, enter "I do not have one."

Please enter the best phone number or extension where you can be reached for follow-up.

Please enter the best/preferred email address where we can reach you. Make sure you have access to this mailbox, as responses will be sent here.

Select the location where you are experiencing the issue.

Please enter the complete campus building number and room number in the field below.
This information is used to locate the area in case a technician needs to be dispatched.

You can select multiple items.

Select the specific equipment or devices affected.

Select the specific software affected.

Select the printer type affected.

Please include any relevant details in the description box below, such as: Banner form name, Service you are running, G Number, Requisition Number, etc.

Please select the item that best matches your Banner issue.

If your issue is not related to an SJC computer, please enter "personal device." Check out our guide for how to find your SJC Computer Name:
https://support.sanjac.edu/TDClient/32/Portal/K...

Please enter the network printer's name. A network printer’s name is usually printed on a label or sticker attached to the front of the device. You can also find it listed among your available printers on your computer.

The full details of a ticket, including any appropriate circumstances or supplementary information that may aid in resolving it.