Report a Software/Hardware Issue Student & Public Request

Incident 

A software/hardware issue is an issue related to an existing software or hardware provided by the college. The issue can occur in an office, classroom, shared space, or off-site. This service does not apply for requesting new, relocation, or removal of software/hardware. 

Applies to

Employees, ISD Partners, Students, Guest

Resources

Basic troubleshooting steps:

1. Shut down the software/hardware with the issue. Reboot the machine fully. 

2. If software is accessed via a web browser have you tried another browser such as Chrome, Edge, Firefox, or Safari on Mac/Apple computer. 

3. Search for the specific software/hardware in the search box of this site for specific support services & knowledge articles. Click on the down arrow next to the search bar to narrow your search to either the Service Catalog or Knowledge Base.

How to Report an Incident or Problem

Include the following information:

  • The affected device or software. Include computer name if applicable. Software name if applicable.
  • Steps attempted to resolve the issue
  • Are multiple users affected?
  • Your contact and location information.

Click the Report an Incident button to submit an incident.

Contact & Support Hours

If this is an issue regarding room door locks, lighting, room temperature or elevator issues please reach out to Maintenance or Campus Services for assistance. 

Tech Support Contact Information & Hours

 

 
Student, ISD Partners & Public Request

Details

Service Offering Id: 22
Created
Wed 12/6/23 8:38 PM
Modified
Tue 7/2/24 3:03 PM