Incident
A software/hardware issue is an issue related to an existing software or hardware provided by the college. The issue can occur in an office, classroom, shared space, or off-site. This service does not apply for requesting new, relocation, or removal of software/hardware.
Applies to
Employees, ISD Partner, Students, Guest
Resources
Basic troubleshooting steps:
1. Shut down the software/hardware with the issue. Reboot the machine fully.
2. If software is accessed via a web browser have you tried another browser such as Chrome, Edge, Firefox, or Safari on Mac/Apple computer.
3. Search for the specific software/hardware in the search box of this site for specific support services & knowledge articles. Click on the down arrow next to the search bar to narrow your search to either the Service Catalog or Knowledge Base.
How to Report an Incident or Problem
Include the following information:
- The affected device or software. Include computer name if applicable. Software name if applicable.
- Steps attempted to resolve the issue
- Are multiple users affected?
- Your contact and location information.
Click the Employee or Student, ISD Partner & Guest Request button to submit an incident.
Contact & Support Hours
If this is an issue regarding room door locks, lighting, room temperature or elevator issues please reach out to Maintenance or Campus Services for assistance.
Tech Support Contact Information & Hours