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Report a Software/Hardware/Printing Issue
Report a Software/Hardware Issue Student & Public Request
Report a Software/Hardware Issue Student & Public Request
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Reporting a non-specific Software/Hardware issues
IMPORTANT
For
Classroom/Shared Spaces
use one of the following forms:
Class/Event
Currently In Session
Classroom/Shared Spaces
Not in Session
This form is for Non-
Classroom/Shared Spaces
Software/Hardware/Printer issues.
Title
A short description to explain your issue.
Your contact information
Select the category that best fits you.
What category best describes you?
Select the category that best fits you.
Student (Prospective/Current/Former)
Employee or Contractor / Temp. Staff
Guest or ISD Partner
G Number
G Number is your Student or Employee San Jacinto College-issued ID number.
If you do not have a G Number enter "I do not have one".
Best Contact Phone Number/Extension
Alternate Phone number or extension.
Best Email to contact you at:
Please enter the best/preferred email we can contact you at. You must be able to access this mailbox.
Location
Is your issue occurring on Campus or Offsite/Off Campus
Please select the location where you are experiencing the issue.
Is your issue occurring on Campus or Offsite/Off Campus
Central Campus
North Campus
South Campus
Maritime Campus
Generation Park Campus
District Buildings
Edge Center
Offsite
Location where you are having issues?
Please enter the full campus building number and room number in this box.
The location where if needed to dispatch a technician.
Fill out or select categories that best fit your issue.
Please note this helps us in best routing your issue.
What kind of device/software are you have trouble with?
You can select multiple items.
What kind of device/software are you have trouble with?
Hardware
Software or Online Service
Printer
Hardware
Podium Computer (Instructor Station)
Classroom/Lab Computer (Student Station)
Shared Space Desktop Computer
Employee Desktop Computer
Employee Laptop
Student SJC Laptop
Personal Computer or Laptop
Docking Station
Printer
Document Camera
HDMI Video Cables
Headset audio/microphone
iPad
Keyboard
Microphone
Computer Speakers
Mobile/Cellular Phone
Monitor
Mouse
Network cable & equipment
Podium Controls
Projector
Projector Screen
Room Speakers
Telephone
Television
USB Cables
Visualizer
Web camera
Wi-Fi
Zoom Rooms/ITV rooms
Other
Digital Display Signage
N/A
Clear
Printer Type
Printer Type
Local Printer (only connected to one computer)
Network Printer (multiple users can print)
Software
List of Software users can select.
Adobe Acrobat
Adobe Creative Cloud
ApplicationXtender or WebXtender (Employee Only)
Argos (Employee Only)
Auto Cad
Auto Desk
Avaya One X (Employee Only)
Banner (Employee Only)
Banner Workflow (Employee Only)
Blackboard
Cornerstone (Employee Only)
DegreeWorks MyGPS
Destiny One
Dynamic Forms - Online Forms
Email
ExamView (Employee Only)
Excel
Global Protect VPN (Employee Only)
Internal Site or The Exchange
Microsoft Forms
My San Jac Portal / Pathify
Outlook
Password Self Service - Rapid Identity
Perceptive Image Capture (Employee Only)
PowerPoint
Respondus Lockdown browser
ScreenPresso
SharePoint
SOS
SOS MyWorks (Employee Only)
Teams
Telephone Setup Configuration (Employee Only)
Telephone Voicemail (Employee Only)
Text Book site Pearson, McGraw-Hill, Cengage
VIA
VDI (Virtual Desktop Infrastructure)
Visio
Vision
Web Browser
Word
YuJa
Zoom
Other
N/A
Clear
IMPORTANT Banner Issues
Please include in the description box below any applicable: Banner form name, service you are running, G Number, Req Number, etc.
Banner Issues
Please select the item that closest fits your issue.
Banner Issues
Banner Form/Record issue
Banner Exporting issue
Banner Printing issue
Notification or UC4 issue
Banner slowness or crashing
Enter your SJC computer's name:
If this computer is not an SJC Computer please enter "personal device".
Guide for looking up your SJC computer name:
https://support.sanjac.edu/TDClient/32/Portal/K...
Enter the Network Printer's network name:
The network printer name is located on the device or in your devices it should be listed as one of your available printers.
Reboot tried
Reboot tried
Yes, a reboot of the equipment/software has been tired.
No, a reboot of the equipment/software was not tired.
N/A to the issue.
Description
The full details of a ticket, including any appropriate circumstances or supplementary information that may aid in resolving it.
Press Alt + 0 within the editor to access accessibility instructions, or press Alt + F10 to access the menu.
Other Fields
Your name
Your first name
Your last name
Your email address
Your phone number
Verification Code