Report a Software/Hardware/Printing Issue

Service Overview

A software/hardware issue is an issue related to an existing software or hardware provided by the College. The issue can occur in an office, classroom, shared space, or off-site. This service is not for requesting new, relocation, or removal of software/hardware. 

Applies To

Employees, ISD Partners, Students, Guests

Resources

Basic troubleshooting steps:

1. Shut down the software/hardware with the issue. Restart the computer/machine fully. 

2. If the software is accessed via a web browser, try another browser such as Chrome, Edge, Firefox, or Safari (for Mac/Apple computers) while you await support.

How to Report an Incident/Issue

Include the following information:

  • The affected device or software, including the computer name and/or software name (if applicable).
  • Steps attempted to resolve the issue.
  • Are multiple users affected?
  • Your contact and location information.

Click the Employee Request or Student, ISD Partner & Guest Request button to request support.

Contact & Support Hours

For non-IT issues related to room door locks, please contact Campus Services. For assistance with lighting, room temperature, or elevators, please contact Maintenance.

Tech Support Contact Information & Hours

 
Employee Request Student, ISD Partner & Guest Request

Service Offerings (2)

Report a Software/Hardware Issue Employee Request
Reporting a general software/hardware issue with College-owned devices.
Report a Software/Hardware Issue Student & Public Request
Reporting a general software/hardware issue with College-owned devices.