Service Overview
A software/hardware issue is an issue related to an existing software or hardware provided by the College. The issue can occur in an office, classroom, shared space, or off-site. This service is not for requesting new, relocation, or removal of software/hardware.
Applies To
Employees, ISD Partners, Students, Guests
Resources
Basic troubleshooting steps:
1. Shut down the software/hardware with the issue. Restart the computer/machine fully.
2. If the software is accessed via a web browser, try another browser such as Chrome, Edge, Firefox, or Safari (for Mac/Apple computers) while you await support.
How to Report an Incident/Issue
Include the following information:
- The affected device or software, including the computer name and/or software name (if applicable).
- Steps attempted to resolve the issue.
- Are multiple users affected?
- Your contact and location information.
Click the Employee Request or Student, ISD Partner & Guest Request button to request support.
Contact & Support Hours
For non-IT issues related to room door locks, please contact Campus Services. For assistance with lighting, room temperature, or elevators, please contact Maintenance.
Tech Support Contact Information & Hours