Report an Incident or Problem

Incident and Problem Overview
  • An incident is an unplanned interruption of service or reduction in the quality of service. For example, an outage.
  • A problem is a cause, or potential cause, of one or more incidents. These must be investigated and analyzed so that effective workarounds and long-term solutions can be established.
How to Report an Incident or Problem

For Employees click on the Employee Request button and for Student & Public Request for non-employees to open an incident request.

Resources

In case of a technical emergency, please call the ITS Help Desk at 281-998-6137.

Target Response Time for Incidents & Contact Information

See the ITS Service Level Agreement PDF found in the attachments section of this article.

Tech Support Contact Information & Hours

 
Employee Request Student & Public Request

Details

Service ID: 98
Created
Tue 10/10/23 8:03 AM
Modified
Tue 7/2/24 12:43 PM

Service Offerings (2)

Report an Incident or Problem Employee Request
Report a technology-related incident or problem.
Report an Incident or Problem Student & Public Request
Report a technology-related incident or problem.