Incident and Problem Overview
- An incident is an unplanned interruption of service or reduction in the quality of service. For example, an outage.
- A problem is a cause, or potential cause, of one or more incidents. These must be investigated and analyzed so that effective workarounds and long-term solutions can be established.
Applies To
Employees, Students, Guests
How to Report an Incident or Problem
Click the Employee Request or Student & Public Request button (depending on your role) and provide a detailed description.
Resources
In case of a technical emergency, please call the ITS Help Desk at 281-998-6137.
Contact & Support Hours
Tech Support Contact Information & Hours