Body
Article Summary
Contact Information for San Jacinto College's ITS Department
Applies To
Employees, Students, Guests
Contact, Hours, & Location Information
Winter Break
San Jacinto College will be closed for the Winter Break from December 22, 2025 – January 1, 2026. Regular hours of operation will resume on Friday, January 2, 2026.
Technical emergency on-call services, including password resets, will be available during this time from 8 AM to 5 PM, except on Wednesday, December 24, Thursday, December 25, and Thursday, January 1.
Technical Support is here to help with your technical needs online, in person, and by phone and email.
Online Self-Service is Available 24/7
We're pleased to offer 24/7 self-service ticket creation and resources through our Client Portal. Simply visit our Services anytime to submit your requests quickly and easily, or to browse informational and troubleshooting resources in the Knowledge Base. To learn more about using our Client Portal, check out our quick start guides below.
ITS Help Desk Hours of Operation
- Monday - Friday: 7 AM - 10 PM
- Saturday - Sunday: 8 AM - 5 PM
Phone: x6137 (on-campus) or 281-998-6137 (off-campus)
Email: TechSupport@sjcd.edu
ITS Service Desk Hours of Operation & Locations
Closed: December 22, 2025 – January 2, 2026
Please Note:
- December 15-18, 2025: Service Desks will be open 9 AM – 5 PM.
- Friday, December 19, 2025: Service Desks will close at 12 PM.
- Friday, January 2, 2026: Service Desks closed.
Regular hours of operation will resume on Monday, January 5, 2026.
Monday - Thursday: 9 AM - 6 PM & Friday: 8 AM - 2 PM
Service Desk FAQs
Additional Information / Need More Help?
Check out our Service Catalog and submit your support request.
San Jacinto College's Website: www.sanjac.edu
For assistance or questions related to Touchnet multi-factor authentication (MFA) or to reset your Touchnet password, please contact the Business Office Paying for College at San Jacinto College.