MFA: How to Set Up Phone Call As Your Verification Method

This article explains how to set up phone call verification as a method for multi-factor authentication (MFA), which adds an extra layer of security to your online accounts. Opting for phone call verification means users receive an automated phone call when accessing the College's systems from off-campus locations.

Employees, Students

Step 1: Sign In to Your Security Info

Note: If you are not already signed in to your Outlook account, please follow the steps below.

1. Using a web browser on your computer, visit https://outlook.com/sjcd.edu.

2. Sign in using your Username and Password.

Students

Your Username is your last name dot first initial the last six numbers of your G# followed by @stu.sanjac.edu

(LastName).(FirstInitial)(LastSixG#)@stu.sanjac.edu

For example, if your name is John Doe and your G# is G00430697, your Username will be: Doe.J430697@stu.sanjac.edu

Note for Students: You create your own Password when you claim your account. This password allows you to access SOS to complete your registration and is used to access College systems after you have registered and paid. If you have changed your password since you claimed your account, please use your most recent password.

Employees

Your Username is your SJC-issued email address. The format is: firstname.lastname@sjcd.edu

3. Click on the top right icon and then click View account settings.

Step 2: Add Your Phone Number

1. Select Security info from the left navigation pane or from the link in the Security info block.

2. Next, click Add sign-in method.

3. The Add a method box will appear. Choose Phone from the drop-down list.

4. Click Add.

5. On the Phone page, add the phone number of your mobile device. Choose Call me and then click Next.

Step 3: Verify Your Phone Number

1. Answer the verification phone call sent to the phone number you entered and follow the instructions.

2. The page shows the completed change. Click Done.

Step 4: Select Phone Call As Your Default Sign-In Method

Note: You can have multiple sign-in methods, but your default sign-in method should be your preferred method for using Multi-Factor Authentication (MFA).

1. On the Security info page, select Change next to the Default sign-in method information.

2. Select Phone - call (your_phone_number) from the drop-down list and then click Confirm.

3. Your default sign-in method is now set to Phone - call (your_phone_number).

How To Delete Phone Call From Your Security Info Methods

1. On the Security info page, click Delete next to the Phone option.

2. Click OK in the confirmation box to delete the Phone number.

3. After your phone number is deleted, it is removed from your security info and it disappears from the Security info page. If Phone is your default method, the default will change to another available method.

Below are links to instructions for setting up other available MFA verification methods:

• Microsoft Authenticator App
• Phone Text

Please see MFA FAQs for frequent questions and troubleshooting.

For further assistance with MFA, please contact Tech Support at 281-998-6137 or visit an on-campus Service Desk. To submit a Tech Support service ticket, click MFA Request.

Tech Support Contact Information & Hours