Article Summary
Basic troubleshooting steps for your SJCD network password.
Never share your Username or Password with anyone. Sharing your credentials puts you and the College at risk of information theft. You are required to comply with the College’s Information and IT Security Policies & Procedures.
Applies To
Employees, Students
Instructions
Clear Your Cache
Your browser may be storing your old Username and Password. Clearing your cache will fix this problem. Click How to Clear Your Cache to learn more.
Are CAPS Lock & Num Lock Keys Off?
Are your CAPS Lock and Num Lock keys on? Turn them off and then retype your Username and Password.
Are You Locked Out?
To help protect you from potential fraud or abuse, we may have temporarily locked your account after five (5) attempts to log in using an incorrect Password. We know this is frustrating. Wait three (3) minutes and try again using a correct Password.
Check your Username is Correct
Students: Your Username will be your last name dot first initial the last six numbers of your G# followed by @stu.sanjac.edu. (LastName).(FirstInitial)(LastSixG#)@stu.sanjac.edu
For example, if your name is John Doe and your G# is G00430697, your Username will be: Doe.J430697@stu.sanjac.edu
Employees: For O365, Zoom, Banner, SOS, Blackboard, Cornerstone and other applications, your Username is your SJC-issued email address. The format is: firstname.lastname@sjcd.edu
Is your Password about to expire or have you received a notice to update your password?
Please go to https://www.sanjac.edu/password. You will then log in with your current Username/email address and password. Then you can update your password under the profile icon.
Note: You may be required to set up your security questions/challenge responses.
Did your Password expire?
Your Password automatically expires 365 days from when you last created or changed your Password. You will be locked out if you do not change your Password before it expires. If this happens, you must contact Tech Support at (281) 998-6137 or visit a Campus Service Desk to reset your expired password.
Need Help Resetting Your Password?
Instructions on how to use Password Self-Service to reset your password.
Student Password Reset Instructions
Employee Password Reset Instructions
Direct link to the Password Self-Service Site: Password Self-Service
Password resets are not provided over email. Please contact Tech Support at 281-998-6137 or visit a Campus Service Desk for password reset assistance. For after-hours, please use the Password Reset Request.
Additional Information / Need More Help?
Tech Support Contact Information & Hours