Instructions for how to use Password Self-Service to reset your network password. Your Password automatically expires 365 days from when you last created or changed your Password. You will be locked out if you do not change your Password before it expires. If this happens, you must contact TechSupport@sjcd.edu (281) 998-6137 to reset your expired password.

Employees

Method One – Security Questions

1. Using your web browser, go to: sanjac.edu/password.

2. Click Need help? followed by Forgot My Password.

 3. For Step 1, type in your firstname.lastname for the Username and then click Next.

4. Step 2 will ask you to answer your challenge questions. Once complete, click Next.

5. Create a new password for Step 3. The new password must be at least twelve characters long. Three of the four following requirements must be met: one number, one special character, one lower-case letter, and/or one upper-case letter. Once you come up with a new password, click Next.

NOTE: You cannot use your first name or last name as part of the password. You may not use any of your prior 5 passwords.

6. Step 4 will notify you that your password has been successfully changed.

7. You can now close the window.

 

Method Two – SMS Text Message

1. Using your web browser, go to: sanjac.edu/password.

2. Under the username section type your San Jacinto User ID (Firstname.Lastname for employees) followed by selecting go.

3. Under the password field, there will be an option labeled ‘Forgot Password?’ Select that option.

4. After Selecting that ‘Forgot Password’, you will get a text message with a one-time code. Enter that code in the box and select ‘Go.’

4a. For an alternate email address option, after Selecting ‘Forgot Password’, for the alternate email option, select the 'Try another method' link.

5. ‘Try another method’ for using the alternate email address and enter the code that is provided.

6. Create a new password for Step 3. The new password must be at least twelve characters long. Three of the four following requirements must be met: one number, one special character, one lower-case letter, and/or one upper-case letter. Once you come up with a new password, click Next.

 NOTE: You cannot use your first name or last name as part of the password. You may not use any of your prior 5 passwords.

7. You can now close the window.

 

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