Article Summary
This article details how to update your SOS account with your current cell phone number and email address. Keeping this information up to date is required for using the Password Self-Service system.
Applies To
Employees, Students
Instructions
Follow the steps below to update your Cell Phone Number and Email in SOS.
1. Log in to SOS via the portal at https://www.sanjac.edu/soslogin.
2. When logged into SOS, select the All Users tab at the top of the screen.
3. Below All Users, select the Personal Information option.
4. Below Personal Information, select the Add New option under either the Email or Phone Number section of the Personal Details page.
4a. If updating the Email Address, select the Home E-Mail Address as the type and enter the new email address under Email Address. The comments can be left blank unless desired, and then select Add.
4b. If updating the Phone Number, select Cellular Telephone under Phone Type, then add your phone number under the Phone Number section. Make sure to check the Primary option, then select Add.
Note: Please be aware that the newest email address and cellular phone number will be the devices and addresses that will receive the one-time codes. Additionally, when updating the information, you may receive the following error message – this is a known error and will not affect updating the phone number or email address:
Additional Information / Need More Help?
Below are some helpful password articles:
Password Troubleshooting Tips
Student Password Reset Instructions
Employee Password Reset Instructions
Student Account and Access to Systems
Password resets are not provided over email. Please call Technical Support at 281-998-6137 or visit a Campus Service Desk for password reset assistance. You can also click the Request Service button to submit your request and be contacted by a Tech Support agent.
Tech Support Contact Information & Hours