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Report a Network/WiFi/Internet Issue
Report a Network/WiFi/Internet Issue
Report a Network/WiFi/Internet Issue
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Need to report unplanned loss of network & Internet access or interruption of service.
Central, North & South Campuses have an IT Service Desk for quicker support for WiFi issues.
Please
click here
to see their locations and hours of operation.
Title
A short description to explain the connection issue you are having.
Select the option that best describes you.
Please select the option that best describes you (Student/Employee/Guest).
Select the option that best describes you.
Student (Prospective/Current/Former)
Employee or Contractor / Temp. Staff
Guest or ISD Partner
Phone Number
List the best phone number to contact you at.
Preferred contact email address
List your preferred contact email address. This will be used by our Technicians to contact you.
Campus
Campus
Central Campus
North Campus
South Campus
Maritime Campus
Generation Park Campus
District Buildings
Edge Center
Offsite
Location where you are having issues?
Please enter the full campus building number and room number in this box.
What network are you trying to connect to and are having issues with?
What network are you trying to connect to and are having issues with?
SJC Secure Wi-Fi
SJC Guest Wi-Fi
Wired Network
What device(s) are you having issues with connecting?
Check off the devices you are trying to connect with. You can select multiple items.
What device(s) are you having issues with connecting?
Laptop (Windows/Mac)
iOS/iPhone
Android Mobile Phone
iOS/iPad
Android Tablet
Chromebook
The age of your password could be causing this issue.
Please go to
https://sanjac.edu/password
log in with your username and password and try resetting it then try to connect to the SJC Secure Wi-Fi. Passwords that are more than 1 year or longer can cause a conflict.
Did you try the step above recommending a password reset then trying again?
Did you try the step above recommending a password reset then trying again?
Yes.
No.
Did you try or re-try SJC Guest Setup/Onboarding process?
You may want to re-try the on-boarding process again. You may need to try with another personal email account. It will send you an email from SJC.Wireless@sjcd.edu
Here is the guide for our SJC Wi-Fi.
https://support.sanjac.edu/TDClient/32/Portal/K...
Did you try the step above recommending re-onboarding then trying again?
Did you try the step above recommending re-onboarding then trying again?
Yes.
No.
Have you tired rebooting the device?
Have you tired rebooting the device?
Yes, a reboot of the equipment/software has been tired.
No, a reboot of the equipment/software was not tired.
N/A to the issue.
Description and troubleshooting steps taken.
Please provide any additional details about your issue.
Press Alt + 0 within the editor to access accessibility instructions, or press Alt + F10 to access the menu.
If this is a San Jac Laptop or Desktop can you provide the computer's name?
How to find the computer's name please see this guide:
https://support.sanjac.edu/TDClient/32/Portal/K...
Do you know if anyone else in your area/location are having the same trouble?
Select the best option.
Do you know if anyone else in your area/location are having the same trouble?
I am the only one affected by this issue.
Others, in addition to myself, are also experiencing this issue.
Other Fields
Your name
Your first name
Your last name
Your email address
Verification Code