Service Overview
Request Assistance or Report an Issue with YuJa Media.
Applies To
Employees
Getting Started
YuJa is the primary Video platform used for Blackboard courses. The YuJa Media Library stores videos and other files in the platform so they do not take up valuable space in your course. Media can be managed in YuJa and easily inserted into a course using the YuJa Media Chooser.
See the SJC Blackboard Basics for Faculty site for more information under Creating and Managing Content.
If you need assistance with how to use this feature or tool click here to Book An Appointment with an Instructional Designer.
Additional Information / Contact Information
Employees are logged in to YuJa using Single Sign-On. Students must access your videos from inside the course. If a student is asked to Authenticate or Log In to YuJa when trying to view a video they may need to allow Third-Party Cookies for the YuJa site in their web browser.
Students can be directed to the Related Articles on the right side of the screen for more information on Using YuJa and Enabling Third-Party Cookies.
Student can also report an issue here if this does not resolve their problem.
To report a problem or for further assistance please select the Request Service button on the right.
Blackboard Support Contact Information & Hours