Service Overview
Submit a request for Blackboard Support to enroll a user in a Course or Organization Site.
Applies To
Employees
Getting Started
The Instructor of the Course, Leader of the Organization, Department Chair or Leadership must make the request.
Additional Information / Contact Information
Instructor and Student roles can only be added to an official Course in the Banner system. They will then populate into Blackboard from Banner.
Please click here to Report a Missing User who is not showing up in a Blackboard Course: Service - Missing User in Course (sanjac.edu)
Organization Roles:
Leader - Full access to manage the Organization Site and Content
Participant - Users can access content, participate in Discussion Boards, Submit Assignments, etc. Similar to the Student role in a Course.
Course Roles:
Substitute Instructor - Full Access to manage the Course Site and Content. The user will appear on the Course Content page as an Instructor. Students can use the mail icon to message them. This role must be requested or approved by the Department Chair or their leadership . Please use the following link to request this role: Service - Add a Substitute Instructor...
Teaching Assistant - Full Access to manage the Course Site and Content including access to the Grade Center. This role does not have permissions to take attendance or submit grades to Banner. This role can be requested for another instructor to access the course and copy content. If you are adding another instructor to share content, please consider using the Export/Import process.
SI Support - Supplemental Instruction role. Used for Tutors or others that need to access course content, but do not have access to view grades.
Development or Shared Course Content Roles:
Instructor - Full access to manage the course and content. Typically used to designate an owner or manager of the site who is authorized to add other users.
Teaching Assistant - Full access to manage content and copy content. May be used to designate users who are not managers of the site or authorized to add other users.
Select the Request Service button on the right to submit a request.
Blackboard Support Contact Information & Hours