Service Overview
Students and Employees can use this service to have their San Jacinto College email address updated. This service can also be used to correct any inaccuracies in your name as listed in SOS and My SanJac Portal.
Applies To
Employees, Students
Getting Started
Important: ITS Tech Support cannot update your legal/preferred name, date of birth, mailing or home postal address. Before we can process a change on the email account/username, you must have the information updated by the appropriate non-ITS department.
- Students: Please contact Admissions to have your legal/preferred name, mailing or home postal address officially updated.
- Employees: Please contact human.resource@sjcd.edu to have your legal/preferred name, mailing or home postal address officially updated.
- Verify that your name has been changed by Admissions or Human Resources by logging into SOS. Navigate to All Users, click on Personal Information, and ensure the requested changes are displayed before proceeding.
Email Address Changes: Click the Request Service button on this page. Provide your GNumber, old/incorrect email address, and the updated information. Please include an alternate email or contact number where you can be reached. Once the update is completed, you will start using the new username/email address to log into your San Jacinto College accounts.
Incorrect Name Changes: If your name is displayed correctly in SOS & My SanJac Portal but displays incorrectly on another San Jacinto College-controlled device, account, or website, please click the Request Service button. Provide your GNumber and the location of the incorrect information. Please include an alternate email or contact number where you can be reached.
Additional Information / Contact Information
Typical turnaround time is 1-3 business days.
Tech Support Contact Information & Hours
Human Resources Contact Information & Hours
Admissions Contact Information