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Setup my Email on my Device
Setup my Email on my Device Student & Public Request
Setup my Email on my Device Student & Public Request
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Setting up your SJCD-issued email account on a personal device.
G Number
G Number is your Student or Employee San Jacinto College issued ID number.
Phone Number
Alternate Phone number or extension.
Select the name of Software or Online Service
You can select more than one item.
Adobe Acrobat
Adobe Creative Cloud
ApplicationXtender or WebXtender (Employee Only)
Argos (Employee Only)
Auto Cad
Auto Desk
Avaya One X (Employee Only)
Banner (Employee Only)
Banner Workflow (Employee Only)
Blackboard
Cornerstone (Employee Only)
DegreeWorks MyGPS
Destiny One
Dynamic Forms - Online Forms
Email
ExamView (Employee Only)
Excel
Faronics Insight Teacher Console (Employee Only)
Global Protect VPN (Employee Only)
Internal Site or The Exchange
Microsoft Forms
Microsoft Office Suite
My San Jac Portal / Pathify
Outlook
Password Self Service - Rapid Identity
Perceptive Image Capture (Employee Only)
PowerPoint
Respondus Lockdown browser
ScreenPresso
SharePoint
SOS
SOS MyWorks (Employee Only)
Teams
Telephone Setup Configuration (Employee Only)
Telephone Voicemail (Employee Only)
Text Book site Pearson, McGraw-Hill, Cengage
VIA
VDI (Virtual Desktop Infrastructure)
Visio
Vision
Web Browser
Word
YuJa
Zoom
Other
N/A
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Type in the name of Software or Online Service
Please type in the name of the software or online service you are having issues with.
Select type of device having an issue.
You can select more than one item.
Podium Computer (Instructor Station)
Classroom/Lab Computer (Student Station)
Shared Space Desktop Computer
Employee Computer/Laptop
Personal Computer/Laptop
Docking Station
Digital Signage
Document Camera
HDMI Video Cable
Headset audio/microphone
iPad
Keyboard
Microphone
Computer Speakers
Mobile/Cellular Phone
Monitor
Mouse
Network Cable
Printer
Podium Controls
Projector
Projector Screen
Room Speakers
Student SJC Laptop
Telephone
Television
USB Cables
Visualizer
Web Camera
Wi-Fi
Zoom Room/ITV Room
Other
N/A
Clear
Employee Office Laptop connected Monitor(s), Keyboard, Mouse not working.
If USB-C cable is not lit up or the keyboard, mouse, and monitors not working properly. Unplug the power cable from docking station. Unplug USB-C cable from laptop.
Leave unplugged for about 1 minute, then plug in power to docking station and USB-C cable to the laptop. Wait about 45 seconds and then your monitor should display the laptop.
SJC Computer Name
Please list the computer name.
How do I get the computer name? (Windows or Mac)
Guide:
https://support.sanjac.edu/TDClient/32/Portal/K...
Printer Type
Printer Type
Local Printer (only connected to one computer)
Network Printer (multiple users can print)
Network Printer name or location
Printer Name Example: C1-102PR02 Location Example: C-1.102
Guide for possible ways to get that name.
Type in the name of Device
Please type in the kind of device you are having issues with.
Have you tried restarting the device?
Have you tried restarting the device?
Yes, I restarted the device with the same result.
No, I have not tried.
Description
The full details of a ticket, including any appropriate circumstances or supplementary information that may aid in resolving it.
Press Alt + 0 within the editor to access accessibility instructions, or press Alt + F10 to access the menu.
Users Impacted
Please select the best category of how many users are impacted due to this issue.
Single User (Just you)
Multiple Users
Class/Event Currently In Session
Class/Event Not In Session
Department
Campus Wide
College Wide
Campus
Campus
Central Campus
North Campus
South Campus
Maritime Campus
Generation Park Campus
District Buildings
Edge Center
Offsite
Other Fields
Your name
Your first name
Your last name
Your email address
Your phone number
Verification Code