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Report a Telephone/Voicemail Issue
Report a Telephone/Voicemail Issue
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Report an issue with a campus telephone or employee voicemail.
Alt Phone Number
This could be a personal or another phone number we can reach you at.
Phone/EXT Number you are reporting an issue with.
Please list the phone number or extension you are having an issue with.
Select if you are an Employee of San Jac or one of our External ISD Partners.
Select if you are an Employee of San Jac or one of our External ISD Partners.
Employee or Contractor / Temp. Staff
ISD Partner
Basic Troubleshooting Steps
Please try rebooting the phone by unplugging it and replugging it.
It may take 5 minutes to re-establish the network connection.
Hardware Steps Tried
Hardware Steps Tried
Yes, I restarted the device with the same result.
No, I have not tried.
Phone Choice
Is your issue involving a desk phone or a computer Softphone Avaya One-X?
Phone Choice
Desk phone
Softphone Avaya One-X Communicator or Agent
Telephone Issues
Select the problem that closely relates to your issue.
Telephone Issues
Telephone is not working no power or blank screen.
Telephone is showing a strange message on the screen.
Telephone is broken/physical damaged.
No dial tone or in-call audio issues.
Telephone rings once and goes to Voicemail.
Telephone Button Configuration Issue
I cannot call a specific phone number. (Enter number in description box.)
Telephone works but I have an issue with Voicemail.
I cannot access my Voicemail.
Softphone - Avaya One-X Communicator/Agent Issue
Other (please list issue in description box)
Did you try to turn off the Send All Calls? (See guide)
If the phone is going directly to voicemail the Send All feature may be active. Use the link below to test turning on/off the Send All calls feature.
Link to Guide
https://support.sanjac.edu/TDClient/32/Portal/K...
Did you try to turn off the Send All Calls? (See guide)
I did try turning off the Send All call feature. It did not fix my issue or option is unavailable.
I did not try to turn off the Send All calls feature.
Computer Name
Please enter your computer name.
How to find the computer name:
https://support.sanjac.edu/TDClient/32/Portal/K...
Campus
Campus
Central Campus
North Campus
South Campus
Maritime Campus
Generation Park Campus
District Buildings
Edge Center
Offsite
Please type in the full location Campus, Building Number and Room.
For SJC employees working remotely using the softphone please list "Offsite" for your location. Otherwise please list the location of the problem phone.
Description
The full details of a ticket, including any appropriate circumstances or supplementary information that may aid in resolving it.
Press Alt + 0 within the editor to access accessibility instructions, or press Alt + F10 to access the menu.
Other Fields
Your name
Your first name
Your last name
Your email address
Verification Code