Report an Account/Login Issue

Check the email you were sent welcoming you to the college and check the information is correct you are using to try and claim your account. Next, check the ApplyTexas.org application you submitted to make sure you are using the correct zip code you listed on your application. If you applied or attended in the past your home zip code could be an older zip code if you have moved.

The account claim process is a one-and-done process. You cannot reclaim your account in the future. You can reset your password for your account by going to password.sanjac.edu and clicking help. Or you can reach out to Tech Support at 281-997-6137 or visit the Service Desk for a password reset.

Your username is (LastName).(FirstInitial)(LastSixG#)@stu.sanjac.edu. Example: Garcia.J123456@stu.sanjac.edu.
You cannot use personal email accounts to log into SJC sites. Still having issues please submit this form for us to reach back out to you.

This error can occur when your browser is pulling another account like from another institution or business and not the SJC-issued account. Please try opening your browser in a private or incognito window and try again. If you are still having issues please fill in the description and submit the request.

Please check does the login website start with"ethosidentity.sanjac.edu"? If yes please use your Gnumber with the G on it as the user id and your SJC account password.
If you have not reset your password in some time please go to https://sanjac.edu/password and log in using your SJC username (LastName).(FirstInitial)(LastSixG#)@stu.sanjac.edu and password and reset it to something new and then go back and try the online form again.
If that does not work please submit this form.

These accounts such as Blackboard/Campus Computers/Microsoft Office Suite/Student email are only provided after you have signed up and made your payment or aid has been posted to your account. It can take up to 24 hours after the payment for access to be provided. Please log into SOS and verify this has occurred. For Financial Aid recipients you may need to reach out to the Financial Aid office for verification.

Once you are no longer a student you will lose access to Blackboard/Campus Computer and Microsoft Office License.

Please submit this form if you have verified your status.

We will need to meet with you in the description please fill out your location and availability. You must include your computer's name. This will be sent to the campus Tech Services to meet with you.

Please wait 5 minutes without trying to log in. Then try again and if you still have issues please submit this form or call Tech Support 281-998-6137.

Please get with your Leader/San Jac representative they will have to contact Tech Support and request a new expiration date. Contractors cannot submit this request.

If you are the Leader please submit the request including the contractor's full email/user name and Gnumber and new expiration date.

Please list the error you are getting in the description box and submit this request we will need to verify that the email address listed in Banner matches your correct address.

When you are trying to log into Zoom please go to www.sanjac.zoom.us?
Use your employee email address including the @sjcd.edu and password to log in. That may resolve your issue, if not, please fill in the description and submit your issue.