Incident and Problem Overview
- Faculty should see a section on the Institution Page in Blackboard with help resources for Faculty
- In some cases, new faculty will see the Student version of these resources instead. This includes the Blackboard Basics for SJC Students Organization site. Instructors should see the Blackboard Basics for SJC Faculty site.
Resources
Please contact Blackboard Support. The instructor account may have come over from Banner with the incorrect user role assigned.
How to Report an Incident or Problem
Click the button Report an Incident to open a service request.
Contact & Support Hours
Blackboard Support Contact Information & Hours