Service Overview
Report an Issue or Request Assistance with Locating Materials or Navigating inside a Course.
Applies To
Students
Getting Started
Please see the Blackboard Basics for SJC Students site in Blackboard to learn more about Navigating Inside a Course and more.
Additional Information / Contact Information
Content is placed in each course by the Instructor. Each Instructor may organize their course a little differently and can make items hidden or visible to students. An Instructor can also place conditions on an item so you need to perform another activity before it can be accessed. Be sure to read all instructions and reach out to your Instructor if you need help locating an item.
If you have already contacted your Instructor and still cannot see or access an item, please use the Request Service button on the right and we will investigate.
Please include details on which course, the name of the item, and where your Instructor has said it should be located.
Blackboard Support Contact Information & Hours