Service Overview
Request Assistance or Report an Issue with your eBooks or Courseware.
Applies To
Students
Getting Started
Your course materials may be delivered differently in different courses. Be sure to check your Syllabus and any other instructions provided by your Instructor for accessing your eBooks or Courseware.
Click here for more information on Textbooks and Course Materials.
Additional Information / Contact Information
Your Course Materials are placed in the course by your Instructor or the San Jacinto College Bookstore. Your Instructor may work with the eBook publisher to link the course to the Publisher's web site.
Blackboard Support does not have access to Publisher web sites or the links set up by the Bookstore or you Instructor. If you have trouble accessing your materials please reach out to your Instructor first. You or your Instructor may need to contact the Publisher's technical support for any issues on the Publisher's site.
If you purchased your course materials through the Open Books Plus program and paid for them along with your tuition you should see a link on the course menu called Course Materials Info. This page will have an option for you to Opt Out and obtain the materials another way. There may or may not be a link to the materials on this page. In some cases your Instructor will have a link somewhere else in the course for you to access the materials. Please reach out to your Instructor first if you are unsure about how to access your Course Materials.
If you still need assistance please use the Request Service button on the right to submit a ticket and we will work with your Instructor and the Bookstore to assist.
Blackboard Support Contact Information & Hours