Multi-Factor Authentication (MFA)

Request help or report an issue with Multi-factor Authentication (MFA).
Please list the best phone number for a Technician to call you at. If you are outside the United States please list "International" in this field and in the comments box please state you would like to be contacted via Zoom. We will reach out to set up an appointment via the Alternate Email Address you list.
G Number is your Student or Employee San Jacinto College issued ID number.
Please list an alternate email address (non-SJC email).
Select the option that best describes you.
If you are both a student and an employee, this form will only apply to the account you listed in the SJC Username/Email Address section.
Select the option that best describes you.
Dual Credit Yes No
Dual Credit Yes No
Select the category that best describes your issue.
You may select more than one item.
Select the category that best describes your issue.
Here is a link to our guide on setting up/changing/adding additional Multifactor Authentication (MFA) methods:
https://support.sanjac.edu/TDClient/32/Portal/K...
Feel free to provide additional details for your request.
Press Alt + 0 within the editor to access accessibility instructions, or press Alt + F10 to access the menu.
Reminder - For your security, Multifactor Authentication (MFA) reset requests can only be processed at the Campus Service Desk or over the phone with Technical Support at 281-998-6137.

By submitting this request, Technical Support will contact you during operational hours to assist you further.
Acknowledgement of SJC MFA reset statement.
Acknowledgement of SJC MFA reset statement.

Other Fields

Your name
Verification Code