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Article Summary
Instructions for setting up and logging into Avaya One X Communicator on your computer. Instructions also include placing, taking, and transferring calls and logging out of the system.
Applies To
Employees
Instructions
Setting Up and Logging In
1. To log into the Avaya one-X Communicator, click on the Avaya one-X Communicator icon on the desktop.
2. If the soft phone needs to be logged in, enter the Extension and Password (1234) and press Enter.
Note: You may see this message if your regular phone is logged in at the office. Click Yes to override the association.
3. Give the software a few seconds to a couple of minutes to load. While it is loading, your screen will look similar to this:
4. To ensure the proper settings have been configured, click on the Menu button.
5. Scroll down to Settings < General Settings
6. Under General Settings, in the Devices and Services section, select Audio. (Note: Server should be 172.22.248.60)
7. Under the Basic tab for Microphone, select Headset Microphone (Plantronics)
Under the Basic Tab for Speaker, select Headset Earphone (Plantronics)
Be sure the Ring on incoming calls is checked and the Ring additional device is unchecked (optional).
When complete, click OK.
8. To display the softphone dial pad, click on the Show Dial Pad button.
9. Once de-pressed, the softphone should look like this:
10. You are now ready to make and take calls!
Placing Calls
To place a call, simply dial the extension or phone number (be sure to dial ‘9’ to dial outside the college phone system).
Taking Calls
1. To take a call, you should hear the phone ring in your headset. Answer by clicking on the green telephone.
2. To place the call on hold, click on the hold button (see below).
3. To do a warm transfer, place the caller on hold, and then dial the destination extension in the Enter name or number field and press Enter. Once the destination number has been entered, you should now see two calls displayed – the original caller on hold and the new extension that is being called.
4. After you reach your destination and acknowledge the transfer, click on the transfer button to route the caller on hold to the destination extension.
Exiting Out of One-X Communicator
1. To exit out of the Avaya One-X Communicator application, click on the Menu button and select Exit.
Note: Clicking on the X does not log out of One-X Communicator, it will only minimize it. You must click Exit in order to log out.
Additional Information / Need More Help?
If you are having issues with Avaya One X Communicator on your computer, please submit a service request here: Avaya One X
Tech Support Contact Information & Hours